Do you need help or have any questions?
Behind Fineline Creatives are not anonymous employees, but Sven and Gudrun. We read every one of your messages ourselves. Feel free to write to us, we look forward to it 😊
Frequently asked questions
We have compiled some of the most frequently asked questions for you here. If you cannot find an answer to your question, you can of course contact us by email at any time. We will then get back to you as soon as possible 😊
Quality & Safety
What are the quality features of Fineline Creatives products?
What are the quality features of Fineline Creatives products?
For us, quality begins long before the finished product—it starts with the idea. We design every motif ourselves, with a great love for detail, and we refine it until we can say: this is exactly how it should be. When it comes to materials, we rely on durable, easy-care fabrics and color-intensive printing so that our products look beautiful not just on the first day, but even after many afternoons of play, celebrations, and washes. Because many of our products end up in children's hands every day, safety is particularly important to us: we have therefore had our play rugs additionally tested by an independent laboratory. Our standard is simple: products that we would love to have in our own homes and that will accompany you and your family for many years.
Which play rug size is right for us?
Which play rug size is right for us?
Depending on the design, our play rugs are available in up to three sizes:
- To Go, approx. 90 × 60 cm: ideal for on the go and smaller rooms
- Classic, approx. 152 × 91 cm: the all-round size for the nursery
- XXL, approx. 183 × 122 cm: plenty of space for multiple children and large play worlds
You can see which sizes are available for your chosen design in the product description and on the product page.
Which toy figures are the play rugs compatible with?
Which toy figures are the play rugs compatible with?
Our play worlds are compatible with most standard toy figures, animals, and vehicles, for example from Schleich®, Playmobil®, Papo®, CollectA®, Safari Ltd.®, Mojo Fun®, Bullyland®, Bruder®, Siku®, Matchbox®, and Hot Wheels®. This allows children to easily incorporate their existing figures into their play and constantly invent new stories.
What makes Fineline Creatives special?
What makes Fineline Creatives special?
Fineline Creatives is a family-run business from Germany. We design creative play and living ideas with a lot of heart, ranging from lovingly illustrated play rugs and play & birthday tablecloths to furniture decals and creative interior design ideas for children,
teenagers, and adults. All our products are created with high standards of design, quality, functionality, and attention to detail.
How do I clean my play rug or tablecloth?
How do I clean my play rug or tablecloth?
For the play rug, remove minor stains locally with a damp cloth and a little mild detergent. To keep it looking good for a long time, please do not put it in the washing machine. The play and birthday tablecloths, on the other hand, can be washed on a low-temperature delicate cycle and air-dried. Please avoid using aggressive cleaners or bleach on either of them and follow the care instructions on the label.
Shipping & Delivery
How long does shipping take?
How long does shipping take?
The delivery time within Germany is generally 3–5 business days. You can find the exact delivery time in the respective product description.
Within Europe:
Approximately 5–7 business days, depending on the destination country.
To the USA:
Generally 5–8 business days.
Shipping costs:
Germany & Europe: We offer free shipping on orders of €100 or more.
In the USA, our products are offered with free shipping.
Tracking:
As soon as your order has been shipped, you will receive a shipping confirmation with a tracking number.
Why is my product only manufactured after the order is placed?
Why is my product only manufactured after the order is placed?
Each of our products is individually manufactured for you using a print-on-demand process. This allows us to avoid overproduction and use resources responsibly. The delivery time therefore begins after we have received your payment and production is complete.
How much are the shipping costs?
How much are the shipping costs?
Within Germany and Europe, we offer free shipping on orders over €100; shipping to the USA is always free. You can see the exact shipping costs in your shopping cart before completing your order.
My order has not arrived yet. What can I do?
My order has not arrived yet. What can I do?
As soon as your order is on its way, you will receive a shipping confirmation, including tracking information if available. If your package has not arrived within the stated delivery time, simply write to us. We will check the shipping status together and quickly find a solution.
Order & Payment
What payment methods do you offer?
What payment methods do you offer?
We offer you common and secure payment methods. You can see which ones are currently available directly in the checkout process.
Can I still change or cancel my order?
Can I still change or cancel my order?
Yes, as long as your order has not yet entered production or shipping. Since we manufacture each product individually, please contact us as soon as possible. We will then be happy to check what is still possible.
Can I send my order as a gift?
Can I send my order as a gift?
Sure thing. Just enter the recipient's delivery address when placing your order, and the gift will be sent directly there.


